Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you book an appointment, contact us, or use our services. This may include your name, email address, phone number, vehicle information, and service details.

We also collect certain information automatically when you visit our website, including through cookies and similar technologies. That may include your IP address (which can indicate a general location), browser type and version, device type, operating system, referring URLs, pages viewed, and the date and time of visits.

Google Analytics

We use Google Analytics 4, a web analytics service provided by Google Ireland Limited (or Google LLC, depending on your region) ("Google"). Google Analytics helps us understand how visitors use our site - for example which pages are visited and how long sessions last - so we can improve our website and services.

When you use our site, Google may set or read cookies (or use similar storage) on your device and collect information such as how you arrived at the site, which pages you view, and technical data about your browser and device. Google processes this information on our behalf to compile aggregated reports. In some cases Google may also use the data in accordance with its own policies, for example to improve its services.

For more detail on how Google collects and uses information when you use our site, see How Google uses information from sites or apps that use our services and Google's Privacy Policy.

You can limit or opt out of Google Analytics in several ways, including:

• Using Google's Google Analytics Opt-out Browser Add-on (where available for your browser)
• Adjusting your browser settings to block or delete cookies
• Using ad or privacy controls offered by your browser or device (for example Google account ad settings where applicable)

How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process appointments and bookings
• Communicate with you about our services
• Improve our website and services
• Analyse website traffic and usage patterns (including through Google Analytics)
• Comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy or as required by law.

We share limited website usage and technical data with Google when you use our site, so that Google Analytics can operate as described above. Google processes this information under its agreements with us and its own privacy documentation. We may use other service providers who process data on our instructions to help run our business; we require them to protect your information appropriately.

Data Security

We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Contact Us

If you have any questions about this policy, please contact us:

By Phone:

01968 424 001

By Email:

info@spannertime.com

In Person:

98/5 Eastfield Drive, Penicuik, EH26 8HJ